Shipping policy

Last updated: September 10, 2026

At Aliyaraa Adore, we aim to make your shopping experience simple, convenient, and reliable. This Shipping Policy explains how orders are processed and delivered within the Kingdom of Saudi Arabia.

1. Shipping Destinations

We currently offer shipping within Saudi Arabia.

Delivery availability may vary depending on the customer's location and the products ordered.

2. Order Processing

Orders are normally processed after payment or order confirmation.

Please allow 1–3 business days for order processing before your order is handed over to the shipping carrier.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

3. Delivery Time

Estimated delivery within Saudi Arabia is generally:

3–7 business days

Delivery times are estimates and may vary depending on:

Your delivery location
Shipping carrier operations
Public holidays
Weather conditions
High-demand or promotional periods
Unforeseen logistical delays

Remote or less accessible areas may require additional delivery time.

4. Shipping Charges

Applicable shipping fees, if any, will be clearly displayed during checkout before you complete your purchase.

From time to time, Aliyaraa Adore may offer free shipping promotions or other shipping offers.

5. Order Tracking

Once your order has been shipped, tracking information may be provided to you through the contact details associated with your order.

Please allow some time for the tracking information to become active after your order has been dispatched.

6. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

Full name
Mobile number
City
District
Street/building information
Any other information required for successful delivery

Aliyaraa Adore cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support team and provide your order number so we can assist you.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible.

For faster assistance, please provide:

Your order number
A description of the issue
Clear photographs or videos of the item and packaging when requested

Our team will review the issue and provide the appropriate solution according to our return and refund policy.

9. Failed Delivery Attempts

If the shipping carrier is unable to deliver your order because the customer is unavailable or the provided delivery information is incorrect, additional delivery attempts or charges may apply depending on the carrier's policy.

Please ensure that your phone number is reachable during the delivery period.